Includes bibliographical references (p. 263-268) and index
Introduction - Information Technology: The Best of Times and the Worst of Times -- Pt. I. Information Paradox and the Benefits Realization Solution -- Ch. 1. Information Paradox -- Ch. 2. Benefits Realization Approach -- Pt. II. Three Fundamentals -- Ch. 3. First Fundamental: Program Management -- Ch. 4. Second Fundamental: Portfolio Management -- Ch. 5. Third Fundamental: Full Cycle Governance -- Pt. III. Three Necessary Conditions -- Ch. 6. First Necessary Condition: Activist Accountability -- Ch. 7. Second Necessary Condition: Relevant Measurement -- Ch. 8. Third Necessary Condition: Proactive Management of Change -- Pt. IV. Conclusion -- Ch. 9. Getting Started -- Afterword: The Time to Act is Now